Key Information
The Role: Property Managers Assistant
Location: Harlow – CM20 2FB
Working Hours: 37 hours per week
Reports to: Property Managers Assistant Team Leader
Salary: £24,000
Job Summary
You will assist Property Managers to enable them to manage their portfolios, so as to maintain, administer and supervise an assigned portfolio of properties with dedicated flat management directors and leaseholders to achieve the highest levels of service in accordance with Warwick Estates agreed business standards.
Responsibilities & Duties
• To maintain 48-hour communications response with all clients, leaseholders, contractors and other customers of Warwick Estates.
• To respond to telephone calls and messages within 24 hours.
• To maintain polite and professional communications within all correspondence whether verbal or written.
• Day-to-day to proactively develop service levels across your portfolio to exceed client expectations.
• To compose and produce any correspondence as agreed with the development Directors or as necessary for each individual lessee, each block relevant or each entire development.
• Review To-Do list with Property Manager regularly to allocate work and keep up to date with issues on sites. Discuss outstanding items with Property Manager’s daily and chase. View the full to-do lists weekly.
• Receive all phone calls and live chats relating to sites.
• Ensure all post for Property Manager is sent out.
• Keep all Key records up to date
• Arrange for keys to be supplied to contractors for works as necessary.
• Liaise with contractors regarding required works and quotes as necessary
• Keep all documents folders up to date with relevant information.
• Deal with issues on payments of invoices.
• Filing.
• Locate and book venues for AGM’s.
• Respond to standard enquiries that are received by email, post and telephone.
• Write and send standard letters with regards to issues dealt with on a daily basis.
• Prepare meeting file for Property Manager prior to any meeting.
• Monitor and update yours and your Property Managers tickets.
• Assist on site visits as and when required.
Qualifications & Skills
• Experience in Property Management desired
• Great administration skills
• Be able to put the customer first
Company Summary
Warwick Estates are appointed by a variety of clients who discharge and delegate the property management functions in each property lease to Warwick Estates by means of a Management Agreement or contract.
Depending on the client type, property type and service levels agreed this will vary across the business, however our core functions are:
- Ensuring client and customer compliance with the lease terms and overarching legislation
- The generation and collection of service charges
- Compliance with health and safety standards to ensure all residents are safe in their homes
- Excellence in client and customer service to ensure we are the trusted property partner
Our values are what’s important to us, our living breathing values. Every decision, action and interaction have these values at their core. Whether at the highest strategic level or on day-to-day tasks, every task and situation should be completed and reflected on with these values in mind to ensure that we are consistently working towards embody our vision to be our clients trusted property partner:
- Team players
- Open, honest, and transparent
- Professional
